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How We Handle Your Account Information

We collect only what's needed to run your account, process bKash, Nagad and Rocket deposits, and keep your wallet secure. This policy explains what data we gather, how we use it, and the control you have over your information.

Account dataPayment detailsContact preferencesWallet securityAccess control
7j7 crash How We Handle Your Account Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you have questions about what data we hold, want to update your details, or request account closure and deletion, contact us through any of these channels. Our support team handles privacy requests during business hours and will confirm receipt within one working day.

Live chat Open the chat widget in your account dashboard and select privacy inquiry. An agent will pull your record and walk you through data access, correction or deletion steps in real time.
Email support Send your request to the support address listed in your account settings. Include your registered mobile number so we can verify your identity before sharing or modifying data tied to your account.
Account settings Log in and navigate to the privacy section under account preferences. You can download a copy of your transaction history, update contact details, or submit a deletion request directly from that page.
DATA SAFEGUARDS

How We Protect What You Share

We encrypt wallet identifiers and transaction records both in transit and at rest. Access to your data is limited to authorized staff who need it to process deposits, investigate disputes, or comply with legal requests. Below are the specific controls we apply to keep your information secure.

Encryption standards

Payment details and wallet IDs for bKash, Nagad, Rocket are encrypted using industry-standard protocols. Session data travels over secure connections, and stored records are kept in encrypted databases accessible only to authenticated systems.

Cookie usage

We set session cookies to keep you logged in and preference cookies to remember language and layout choices. Analytics cookies track page visits to improve navigation. You can block third-party cookies without affecting account access.

Retention periods

Active account data stays on file as long as you use the platform. After you close your account, we retain transaction logs for regulatory compliance, then delete personal identifiers once that period expires.

Data rights

You can request a copy of your data, correct inaccuracies, or ask us to delete your account. Withdrawal and deposit records must be kept for compliance, but we remove identifiers that link those records to you personally.

Privacy Policy Answers

We collect your mobile number, a password you create, and payment wallet details for bKash, Nagad or Rocket when you add them. Device type and IP address are logged to prevent duplicate accounts and detect unusual login patterns.

Yes. Log in, go to account settings, and open the privacy section. You can download a report of your transaction history, login records, and stored payment details. For a full data export, contact support with your request.

Payment processors see the transaction amount and your wallet identifier to clear deposits and withdrawals, but they operate under their own privacy policies. We do not sell or share your data with advertisers or unrelated third parties.

Contact support via live chat or email and request account closure. We will deactivate your login, remove identifiers, and retain only anonymized transaction records required for compliance. Deletion is confirmed within a few working days.

We use session cookies to keep you logged in, preference cookies for language and layout, and analytics cookies to track page visits. You can disable non-essential cookies in your browser settings; account access will still work.

Active account records are kept as long as you use the platform. After closure, we retain transaction logs for a compliance period, then delete personal identifiers. The retention period depends on financial record-keeping regulations.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.